Recommended Readings Stalling For Time: My Life As An FBI Hostage Negotiator Never Split The Difference: Negotiating As If Your Life Depended On It Fight Or Flight: Negotiating Crisis On The Front Line Selling The Invisible: A Field Guide To Modern Marketing Nonviolent Communication: A Language Of Life Crisis Negotiations: Managing Critical Incidents And Hostage Situations In Law Enforcement And Corrections When Every Word Counts: An Insider’s View Of Crisis Negotiations The Thin Blue Lifeline: Verbal De-escalation of Mentally Ill & Emotionally Disturbed People Grace Under Fire: Skills to Calm and De-escalate Aggressive & Mentally Ill Individuals Cooling the Flames: De-escalation of Mentally Ill & Aggressive Patients Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone From Chaos to Compliance: Communication, Control, and De-escalation of Mentally Ill & Aggressive Offenders
